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Hotel Policies

Cancellation Policy

  • Reservations must be guaranteed with a credit card at the time of reservation.
  • Reservations can be cancelled up until 13 days prior to arrival to avoid penalty.
  • Cancellations within 14 days of arrival will incur a 50% penalty.
  • Late cancellations and no-shows are subject to a penalty of the entire cost of the room and tax deposit.

Check-in/Check-out Policy


Check-in: 3:00 pm Check-out: 12:00pm

  • Rates quoted are based on check-in date and length of stay shown. Should you depart early prior to the confirmed departure date, for any reason, an early departure fee is applicable.
  • Applicable taxes, service charges, and value-added tax (VAT), if applicable, will be added to the hotel bill. The taxes, service charges and value-added tax shown on your e-mail confirmation are those currently in effect. Taxes, service charges, etc. are subject to change without notice according to local law.
  • The Front Desk might grant a later check-out time on your departure day. It is based on availability and a nominal fee might apply.
  • Minimum age for check-in: 21 years.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Information

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Restaurant Policies

Walk Ins

PAVÃO welcomes walk-ins. Seating for walk-ins is based on availability and patrons may be subject to a wait.

Reservations


PAVÃO encourages all our patrons to make reservations 24 hours in advance.
There is no cancellation fee or requirement of a credit card for parties of 4 persons or less.
Please contact PAVÃO if you wish to cancel your party’s reservation at your earliest opportunity.

Table cancellations can be made by the following methods:


A table is deemed to be a “no show” if you are 15 minutes late for your reservation and have not contacted PAVÃO.
In the event of a “no show”, your table will be given away and you will be seated based on availability.

Lateness & No Shows


A table is deemed to be a “no show” if you are 15 minutes late for your reservation and have not contacted PAVÃO.
In the event of a “no show”, your table will be given away and you will be seated based on availability.

Group Reservations


Reservations for groups (5 or more persons) require a credit card and a security deposit of $50 per person will be charged to your credit card.
This security deposit will be credited to the final bill.
To cancel or amend (changing the time or group size) a group reservation, you are required to give PAVÃO a minimum of 8 hours notice. 
Failure to cancel a reservation within 8 hours will result in a forfeiture of the security deposit.
Failure to amend a reservation within 8 hours could result in either your request/s not being met or a charge being made against the security deposit.

Hotel Cancellation Policy

Cancellation Policy

 
  • Reservations must be guaranteed with a credit card at the time of reservation.
  • Reservations can be cancelled up until 13 days prior to arrival to avoid penalty.
  • Cancellations within 14 days of arrival will incur a 50% penalty.
  • Late cancellations and no-shows are subject to a penalty of the entire cost of the room and tax deposit.

Check-in/Check-out Policy

Check-in: 3:00 pm Check-out: 12:00pm

  • Rates quoted are based on check-in date and length of stay shown. Should you depart early prior to the confirmed departure date, for any reason, an early departure fee is applicable.
  • Applicable taxes, service charges, and value-added tax (VAT), if applicable, will be added to the hotel bill. The taxes, service charges and value-added tax shown on your e-mail confirmation are those currently in effect. Taxes, service charges, etc. are subject to change without notice according to local law.
  • The Front Desk might grant a later check-out time on your departure day. It is based on availability and a nominal fee might apply.
  • Minimum age for check-in: 21 years.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

Pavão Reservation Request

This form does NOT confirm your reservation.

A member of our team will contact you to confirm your reservation.
Reservations made same day are subject to availability.
A credit card is required to hold reservations for parties of 4 or more. 

Cancellation Policy


Walk-ins
PAVÃO welcomes walk-ins. Seating for walk-ins is based on availability and patrons may be subject to a wait.

Reservations
PAVÃO encourages all our patrons to make reservations 24 hours in advance.
There is no cancellation fee or requirement of a credit card for parties of 4 persons or less.
Please contact PAVÃO if you wish to cancel your party's reservation at your earliest opportunity.

Group Reservations
Reservations for groups (5 or more persons) require a credit card and a security deposit of $50 per person will be charged to your credit card.
This security deposit will be credited to the final bill.
To cancel or amend (changing the time or group size) a group reservation, you are required to give PAVÃO a minimum of 8 hours notice.
Failure to cancel a reservation within 8 hours will result in a forfeiture of the security deposit.
Failure to amend a reservation within 8 hours could result in either your request/s not being met or a charge being made against the security deposit.

Lateness & No Shows
A table is deemed to be a “no show” if you are 15 minutes late for your reservation and have not contacted PAVÃO.
In the event of a "no show", your table will be given away and you will be seated based on availability.

Table cancellations can be made by the following methods:
Phone: (246) 429-8356. WhatsApp (246 832 4647).
Email: reservations@sweetfieldmanor.com

In Person:
Come in to Sweetfield Manor Boutique Hotel any time during our opening hours and speak to our friendly staff.

Click to close Click to Read our Restaurant Cancellation Policy.

GDPR and Privacy Policy

European Union GDPR (General Data Protection Regulations)

The EU GDPR is designed to help all of us have more control over our personal data, and how is it used.

Who does the information GDPR apply to?

Data subjects, being all visitors and users of any website who are members of the European Union, and therefore who submit personal data. [replace name]  is the data processor and data controller of this site. You can find out more about this law here.

Privacy Policy

Effective from 25th May, 2018

This Privacy Policy sets out how we use and protect information that you may provide when you use this website.  Your privacy is protected and important to us. If you provide identifiable personal information it will only be used to help us fulfil your project requirements.

[replace name]  is the company who collects any personal data submitted through [replace url] 

We may update this policy periodically, please check this page to ensure that you are in agreement with any changes.

What We Collect

Personal information, basically any data that can be used to identify or contact you is collected so we can service your requirements.  This could include your name, business name, address details, email, telephone numbers, or information pertaining to your exhibition stand requirements. You may also at times be asked to leave a message about your enquiry or project brief. Websites also collect your IP address through the use of Cookies (find out more about cookies below).

If you opted-in to our mailing list, you may receive occasional emails on important updates or service information. You have the right to opt-out or and have any personal details removed at any time, please email [replace email address]

What We Do With The Information We Collect

Information is saved until the enquiry is dealt with, and then archived with the project or on cloud based systems if you are an ongoing client. We also retain your contact details and information in the emails you have sent, but you can request to have your personal details deleted at any time.

We will not sell, distribute, or lease your personal information to third parties unless we have your express permission, or are required by law to do so. We may use your personal information to send you relevant information about services we offer, or information you need as part of the services we offer.

Data Security

In our continued commitment to ensuring that your information is secure and to prevent unauthorised access or disclosure, we have suitable physical, electronic and managerial procedures in place to safeguard and secure the information we collect online.

  • Data is stored on a secure cloud-based server or on a secure, password protected computer with limited user access.
  • Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit. Any data you send is at your own risk.
  • We have procedures including 2FA, passwords, restricted access and other security features in place to keep your data secure once we receive it.
  • [replace name]  will NEVER pass on your personal data to third parties without first getting your explicit consent.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
  • If you have previously opted-in to a mailing list, or provided other information, you can find out what information we hold, and ask us to remove or not to use any of it, by writing to, or emailing [replace email address]
  • You may request details of personal information which we hold about you.
  • If you believe that any information we are holding on you is incorrect or incomplete, please write to, or email us as soon as possible at [replace email address]  We will promptly correct any information.

Google Analytics

User and Event Data Retention

User-level and event-level data associated with Google Analytics cookies is retained for 14 months and then automatically deleted.

IP Anonymization

I have implemented IP Anonymization, simply put, the last three digits of your IP address are set to zeros in memory shortly after being sent to the Analytics Collection Network. The full IP address is never retained, or written to disk.

Cookies

This site also uses Cookies, find out more or manage them here.